What is Jira?

Jira is a family of products built to help all types of teams manage their work. Products and apps built on top of the Jira platform help teams plan, assign, track, report and manage work. The Jira platform brings teams together for everything from Agile software development and project planning to customer support.

Customers or employees can submit requests with an easy-to-use help center and add Confluence to Jira Service Desk to get an integrated knowledge base. Machine learning intelligently recommends the right service and learns from every interaction, so answers are easy to find.

What is Agile?

Agile is not a Jira Software-specific term. It's a work philosophy that originated in the software development field and has since expanded to a variety of other industries. Agile emphasizes an iterative approach to work informed by customer feedback where delivery occurs incrementally and continuously. The ideal agile team can move quickly and adapt to changing requirements. Jira Software has major feature sets designed particularly for agile, including scrum or kanban. For more information, check out Atlassian's Agile Project Management page.